In an attempt to give Ghanaians better transportation services, transport company, Metro Mass Transit Limited is aiming to achieve world class status by the end of 2018.
In May this year, the organisation launched a five year strategic plan which will see it taking delivery and operating over 2000 buses nationwide by the end of 2018.
The five- year strategic plan of the company is hinged on seven cardinal goals of improving customer service, expanding access to MMT services, improving passenger and staff safety, and establishing a great working environment to allow for increased productivity.
Others included the increasing of the company’s profitability and the attainment of financial sustainability, adopting environmentally friendly practices and the attainment of International Standards Organisation (ISO) certification 9001.
To attain the world class status by the projected time, the company has initiated and introduced a number of ICT driven projects to accelerate the realisation to the set goal.
This has culminated in the deployment of the vehicle tracking and fleet management system and the ICT based fuel management system which ensures that only MMT buses can receive fuel at the designated fuel stations.
Also ongoing are the electronic ticketing (E-Ticketing), the electronic luggage scale (E-LS) and the time and attendance machine which will be initiated soon; making MMT the first in the country to painstakingly deploy ICT based solutions in its operations.
The company is also due shortly to inaugurate a bus terminal which is near completion in Aflao to take care of the people of the Volta Region and this is in addition to the newly constructed and fully furnished offices at the company’s head office to house the Vehicle Tracking and Fleet Management Systems and Customer service personnel who will be running a 24 hour service with a toll free number 0800-10-400.
Business World (with notes from Maritime & Transport Digest)